Security Safeguard: Do Not Accept Requests for Reduced Prizes

Always pay a customer the actual prize. It is never acceptable to pay a player an amount less than the actual prize amount. Offering to "discount" a prize for a player by collecting their winnings on prizes over $600 in order for the player to avoid paying any outstanding debts, taxes, etc., may jeopordize your Lottery license under Missouri law.

When cashing tickets, always follow the messaging displayed on the Lottery terminal. If you have questions about a ticket, please contact the Missouri Lottery at (866) 665-6883.